For states that use BioTrack for trace sales reporting, an API user will need to be created in BioTrack to provide seed to sale information via Shield Assure software. Please ensure the client is using the online version of BioTrack when creating the user and not the desktop version.


Instructions for the client are below, and our PDF is attached to email out to clients as well. The form will need to be modified for the state and your financial institution or credit union name. 


  • UserName: tracesales@shieldbanking.com
  • Password: Any ten character password
  • UBI: (Please provide the 9+ character UBI code for your company). This can be entered into the Trace MME ID field on the API key case. Enter the password in the Trace Key field for each license (1), then select Submit (2).