Customer Support Portal

If you see the below screen after you initiate uploading your accounting information (by running vClient), this means that the version of your accounting pa...

Please see the instructions below for uploading from Sage Intacct from our partner, Validis.  Before uploading your data, please ensure that the followi...

If you have a Cloud Package such as 'QuickBooks Online', 'Xero', etc. you will be able to upload to DataShare on a MacBook/Apple product...

For states that use BioTrack for trace sales reporting, an API user will need to be created in BioTrack to provide seed to sale information via Shield Assur...

For desktop accounting packages, you will be need to download a Microsoft zero footprint application - vclient.  When using Google Chrome to download fi...

Once you select "Upload Accounting Information" and select Quickbooks, a zero footprint program will pop up to be installed.  This program will...

Before attempting to upload your accounts, please ensure the following: You are online and connected to the internet. You have a QuickBooks Online Accoun...

Before attempting to upload your accounts to Shield Assure, please ensure the following: You are online and connected to the internet. You have a work...

If you are getting this  error message after clicking 'Next' to submit your QuickBooks Desktop data, please check the following: As indicated,...

Shield Assure partners with Validis to provide direct accounting integration to many Accounting Software packages. The latest versions supported are: P...